By interacting with us, submitting information to us, purchasing or leasing any properties or interest therein at our property developments, or purchasing or using any products or services offered by us, you agree and consent to M+S Pte. Ltd. (including its related corporations) (collectively, the "Companies"), as well as its consultants, service providers, representatives and/or agents (collectively referred to herein as "M+S", "us", "we" or "our") collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Policy.
This Notice supplements but does not supersede nor replace any other consents you may have previously
provided to the Organisation in respect of your Personal Data, and your consents herein are additional
to any rights which any of the Companies may have at law to collect, use or disclose your Personal Data.
The Organisation may from time to time update this Notice to ensure that this Notice is consistent with
future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to
your rights at law, you agree to be bound by the prevailing terms of the Notice as updated from time to
time.
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1. |
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Personal Data |
1.1 |
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In this Notice, "Personal Data" refers to any data, whether true or not, about an individual who
can be identified (a) from that data; or (b) from that data and other information to which we
have or are likely to have access, including data in our records as may be updated from time to
time.
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1.2 |
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Examples of such Personal Data you may provide to us include (depending on the nature of your
interaction with us) your name, NRIC, passport or other identification number, telephone
number(s), mailing address, email address and any other information relating to any individuals
which you have provided us in any forms you may have submitted to us, or via other forms of
interaction with you.
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2. |
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Collection of Personal Data |
2.1 |
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Generally, we collect Personal Data in the following ways:
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(a) |
when you enter into any agreement or provide other documentation or information in
respect of your interactions with us or submit any form including but not limited to
application and registration forms or other forms relating to any of our property
developments, products or services;
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(b) |
when you interact with our staff, including customer service officers, for example, via
telephone calls, letters, face-to-face meetings, social media platforms and emails;
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(c) |
when you use our electronic services on our websites or interact with us via our websites and social media platforms;
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(d) |
when you make payments to us via any payment services (eg. GIRO, credit cards or interbank transfers);
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(e) |
when you request that we contact you or request that you be included in an email or other mailing list;
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(f) |
when you respond to our promotions, initiatives or to any request for additional Personal Data;
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(g) |
when your images are captured by us via CCTV cameras while you are within our premises, or
via photographs or videos taken by us or our representatives when you attend events at our
premises;
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(h) |
when you are contacted by, and respond to, our marketing representatives and customer
service officers;
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(i) |
when we seek information about you and receive your Personal Data in connection with your
relationship with us, including for our property developments, products and services, for
example, from business partners, public agencies, referral intermediaries and the relevant
authorities; and/or
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(j) |
when you submit your Personal Data to us for any other reasons.
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2.2 |
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When you browse our website, you generally do so anonymously but please see the section below
on cookies. We do not, at our website, automatically collect Personal Data unless you provide such
information or login with your account credentials.
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2.3 |
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If you provide us with any Personal Data relating to a third party (e.g. information of your spouse,
children, parents, and/or employees), by submitting such information to us, you represent to us
that you have obtained the consent of the third party to provide us with their Personal Data for the
respective purposes.
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2.4 |
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You should ensure that all Personal Data submitted to us is complete, accurate, true and correct.
Failure on your part to do so may result in our inability to provide you with the products and services
or information you have requested, or delays in processing your applications. |
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3 |
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Purposes for the Collection, Use and Disclosure of Your Personal Data |
3.1 |
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Generally, the Organisation collects, uses and discloses your Personal Data for the following purposes:
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(a) |
transacting with you and providing our products and services;
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(b) |
responding to your queries, feedback, complaints and requests;
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(c) |
verifying your identity;
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(d) |
managing the administrative and business operations of the Organisation and complying with
internal policies, reporting requirements and procedures;
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(e) |
processing payments;
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(f) |
managing the safety and security of our premises and services (including but not limited to
carrying out CCTV surveillance and conducting security clearances);
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(g) |
requesting feedback or participation in surveys, as well as conducting market research and/or
analysis for statistical, profiling or other purposes for us to design our property developments,
products, understand customer behaviour, preferences and market trends, and to review,
develop and improve the quality of our property developments, products and services;
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(h) |
monitoring or recording phone calls and customer-facing interactions for quality assurance,
employee training and performance evaluation and identity verification purposes;
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(i) |
matching any Personal Data which relates to you for any of the purposes listed in this Notice;
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(j) |
preventing, detecting and investigating crime and analysing and managing commercial risks
and conducting investigations relating to disputes, billing or fraud;
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(k) |
in connection with any claims, actions or proceedings (including but not limited to drafting and
reviewing documents, transaction documentation, obtaining legal advice, and facilitating
dispute resolution), and/or protecting and enforcing our contractual and legal rights and
obligations;
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(l) |
in connection with any business asset transactions involving any of the Companies;
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(m) |
meeting or complying with any applicable rules, laws, regulations, codes of practice or
guidelines issued by any legal or regulatory bodies which are binding on the Organisation
(including but not limited to responding to regulatory complaints, disclosing to regulatory
bodies and conducting audit checks, due diligence and investigations); and
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(n) |
purposes which are incidental or reasonably related to the aforesaid.
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3.2 |
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In addition, the Organisation collects, uses and discloses your Personal Data for the following
purposes and purposes that are incidental or reasonably related thereto:
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(a) |
If you are an owner or tenant, or an employee, business partner, director or representative of
an organisation that is an owner or tenant of any of our properties, whether existing or
prospective:
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(i) |
facilitating and administrating the sale or lease of our properties (including but not
limited to customer relationship management, processing and confirming your
property purchases or tenancies, providing you with administrative support,
processing your payments and administering promotional or other customer
benefits);
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(ii) |
providing services and facilities;
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(iii) |
administering debt recovery and debt management;
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(iv) |
maintaining our property developments and remedying defects;
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(v) |
managing security and crime prevention at our property developments;
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(vi) |
controlling access to building facilities;
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(vii) |
billing and processing of payments for utilities, services and facilities; and/or
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(viii) |
managing referrals.
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(b) |
If you are a visitor to our properties or office premises:
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(i) |
facilities management (including but not limited to issuing visitor access passes, and
recording entries to and exits from our premises);
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(ii) |
providing services and facilities;
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(iii) |
managing security and crime prevention at our property developments;
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(iv) |
controlling access to building facilities; and/or
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(v) |
billing and processing of payments for utilities, services and facilities.
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(c) |
If you are an employee, officer or owner of an external service provider or vendor outsourced
or prospected by the Organisation:
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(i) |
assessing your suitability as an external service provider or vendor for the Organisation;
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(ii) |
managing project tenders and quotations, processing orders or managing the supply of
goods and services;
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(iii) |
processing and payment of vendor invoices and bills; and/or
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(iv) |
managing business operations and our property developments.
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3.3 |
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Furthermore, where permitted under the Act, the Organisation may also collect, use and disclose
your Personal Data for the following "the Organisation Additional Purposes":
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(a) |
invitations to launches of property developments, exhibitions, seminars and similar events;
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(b) |
providing or marketing services, products and benefits to you, including promotions, and
customer benefit programmes;
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(c) |
matching Personal Data with other data collected for other purposes and from other sources
(including third parties) in connection with the provision or offering of products and services,
whether by the Organisation or other third parties;
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(d) |
administering customer promotions, and personalising your experience at the Organisation's
touchpoints;
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(e) |
sending you details of customer promotions, either to our customers generally, or which we
have identified may be of interest to you; and/or
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(f) |
conducting market research, understanding and analysing customer behaviour, location,
preferences and demographics for us to offer you invitations to property developments,
launches or products and services as well as special offers and marketing programmes which
may be relevant to your preferences and profile.
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3.4 |
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If you have provided your Singapore telephone number(s) and have indicated that you consent to
receiving marketing or promotional information via your Singapore telephone number(s) or where
we are permitted to do so under the Act, then from time to time, the Organisation may contact you
using such Singapore telephone number(s) (including via voice calls, text, fax or other means) with
information about our property developments, launches, products and services.
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3.5 |
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In relation to particular interactions you may have with us, we may also have specifically notified
you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect,
use and disclose your Personal Data for these additional purposes as well, unless we have
specifically notified you otherwise.
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3.6 |
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You have a choice to withdraw your consent for receiving marketing or promotional
materials/communication. You may contact us using the contact details found below.
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3.7 |
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Please be aware that once we receive confirmation that you wish to withdraw your consent for
marketing or promotional materials/communication, it may take up to 30 working days for your
withdrawal to be reflected in our systems. Therefore, you may still receive marketing or
promotional materials/communication during this period of time. You acknowledge and understand
that if you withdraw your consent for the receipt of marketing or promotional materials, we may
still contact you for other purposes in relation to your transactions with the Organisation or the
products and services that you have requested from the Organisation.
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4. |
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Disclosure of Personal Data |
4.1 |
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The Organisation will take reasonable steps to protect your Personal Data against unauthorised
disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for
the purposes listed above (where applicable), to the following entities or parties, whether they are
located overseas or in Singapore:
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(a) |
The Organisation's related corporations and employees;
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(b) |
The Organisation's third party service providers and consultants;
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(c) |
companies providing architectural, engineering and construction services to the Organisation;
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(d) |
real estate management agents;
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(e) |
agents, contractors or third party service providers who provide operational and administrative
support services, such as courier services, customer service, telecommunications, information
technology, payment, printing, billing, payroll, processing, technical services, training, market
research, call centre, security, employee recognition or other services to the Organisation;
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(f) |
vendors or third-party service providers in connection with marketing promotions and services
offered by the Organisation;
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(g) |
any business partner, investor, assignee or transferee (actual or prospective) to facilitate
business asset transactions (which may extend to any merger, acquisition or asset sale)
involving any of the Companies;
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(h) |
external banks, credit card companies and their respective service providers;
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(i) |
building and car park management and their respective service providers;
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(j) |
share registrars;
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(k) |
companies which provide depository, clearing and book-entry settlement services;
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(l) |
our professional advisers such as consultants, auditors and lawyers;
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(m) |
foreign embassies in relation to facilitating overseas travel arrangements;
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(n) |
relevant government ministries, regulators, statutory boards or authorities or law enforcement
agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any
governmental authority; and/or
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(o) |
any other party to whom you authorise us to disclose your Personal Data to.
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5. |
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Use of Cookies |
5.1 |
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When you interact with us on our websites, we automatically receive and record information on
our server logs from your browser. We may employ cookies in order for our server to recognise a
return visitor as a unique user including, without limitation, monitoring information relating to how
a visitor arrives at the website, what kind of browser a visitor is on, what operating system a visitor
is using, a visitor's IP address, and a visitor's click stream information and time stamp (for example,
which pages they have viewed, the time the pages were accessed and the time spent per web page).
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5.2 |
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Cookies are small text files stored in your computing or other electronic devices which allow us to
remember you. The cookies placed by our server are readable only by us, and cookies cannot access,
read or modify any other data on an electronic device. All web-browsers offer the option to refuse
any cookie, and if you refuse our cookie then we do not gather any information on your visit to our
site.
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5.3 |
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Should you wish to disable the cookies associated with these technologies, you may do so by
changing the setting on your browser. However, as a result, you may not be able to enter certain
section(s) of our website.
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6. |
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Contacting Us - Withdrawal of Consent, Access and Correction of your Personal Data |
6.1 |
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If you:
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(a) |
have any questions or feedback relating to your Personal Data or our Notice;
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(b) |
would like to withdraw your consent to any use of your Personal Data as set out in this Notice;
or
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(c) |
would like to obtain access and make corrections to your Personal Data records,
you can contact our Data Protection Officer at:
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Call: (+65) 6329 1288
Email: dpo@ms-developments.com
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6.2 |
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Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer, or
your company), you should contact that Organisation or individual to make such queries,
complaints, and access and correction requests to the Organisation on your behalf.
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6.3 |
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If you withdraw your consent to any or all use of your Personal Data, depending on the nature of
your request, the Organisation may not be in a position to continue to provide its products and
services to you, administer any contractual relationship in place, which in turn may also result in the
termination of any agreements with the Organisation, and your being in breach of your contractual
obligations or undertakings. The Organisation's legal rights and remedies in such event are expressly
reserved.
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7. |
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Governing Law |
7.1 |
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This Notice and your use of this website shall be governed in all respects by the laws of Singapore.
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Updated : 28 November 2024
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